Chase Hazelwood is general manager of Go-Forth Pest & Lawn Service. An avid sports fan, he plays soccer all year long and closely follows the Charlotte Panthers. He and his wife, Leah, have two small children.
In 1959, my grandfather, Frank Goforth, started a one-man pest management operation in High Point, N.C., now known as Go-Forth Pest & Lawn Service. My father, Chuck Hazelwood, took over in 1981, and I began running the business in 2008.
For years, we handled strictly termite and pest management, but we established the lawn care division in 2011. Most of our business is residential customers within a 75-mile radius of High Point.
Our 25 employees include two full-time lawn care specialists, four full-time termite technicians, 12 route technicians and a six-person office staff. We always set up ride-alongs to train our technicians. But it didn’t matter how many times we trained, there were always mistakes.
We started using Transport® GHP insecticide in June 2011 as our primary insecticide. It provides excellent control and long residual. But the number one thing I like about it is that there is no measuring. The water-soluble packets make applications so much easier. Plus, it is a wettable powder formulation, which I really like. They seem to hold up better and have less environmental impact.
Before Transport GHP, we weren’t happy with our retreat rates. We needed something with a longer residual. We found that Transport GHP stays on the surface longer. Now, we are not getting any spider retreats – and hardly any ant retreats. From 2011 to 2012, our retreat rates have gone down by 17 percent!
We’re currently using half the volume of material that we were using a year ago. It’s nice to know that each time our technicians use Transport GHP, they use it in exactly the same way, in the same volume.
Since taking the helm in 2008, I’ve made many changes to try to reduce re-treatments. Each one of them does something small,but I’ve never seen something as simple as switching products make such a difference.
If a PMP can take almost 20 percent off the top of retreats just by switching to another product, why wouldn’t anyone do that?
What small changes have you made in your business? Are you noticing an improvement in the bottom line? Leave us a comment and let us know.
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